Are you frustrated that your staff members are not performing as well as they should?
If so, when was the last time you actually conducted performance reviews of your staff?
It is essential as a small business owner that you review your staff performance regularly and effectively to maintain productivity and efficiency in your business.
Here are four key points to consider when you conduct your next performance review of your staff:
1) Set clear standards
Firstly, make sure that you have set very clear standards of performance. This includes the key attitudes that they need to have as employees for your business. On top of that, be clear on the level of performance in relation to the key skills that they need to have as part of doing their role well. If you do not have one already, create a job descriptions with a list of key responsibilities so that you can easily compare how well they are doing their role.
2) Prepare yourself
Secondly, make sure that both your staff and yourself prepare for the meeting to ensure a productive discussion. Get your staff to review their own performance and prepare some simple questions about how they think they are doing.
3) Formalise your review
Thirdly, formalise a structure. Organise a formal meeting that enables you to effectively review how your staff are doing in terms of attitude, skills, room for improvement and where they are by standard. If they are exceeding the set standard, think of ways to reward them. If they are below standard, think of strategies or advice to get them back on track.
4) Have a clear action plan
Lastly, have a clear action plan. At the end of the meeting, make sure that you have come up with an action plan based on their performance review. Is there more training required? Is there some behaviour that needs to be worked on? Are there extra responsibilities they could be taking on? This is important so that you can improve the performance of each of your staff as you build your business.